The 2^nd edition of this triennial survey. This survey continues to track advertiser satisfaction with agency performance on issues developed in the 1^st report, but also looks at agency values, what really drives client satisfaction and what excellent agencies do. It is based on responses from 120 advertisers spending over £1.2 billion per annum on advertising. Are agencies out of step with new marketing opportunities? This report identifies what clients think now - "It should prove invaluable in getting everyone back in step" Julie Clarke, Head of Marketing Purchasing, SKB.